Live call
01:42+61 412 884 207
Returning caller · Sarah Mitchell
Caller
Hi, I'm calling to book an MRI for next Tuesday.
TeleMate
Of course Sarah — any metal implants or pacemaker we should know about?
AI receptionist · Built for Australian radiology
Never miss a booking after hours.
TeleMate answers every call to your clinic with a calm Australian voice — booking scans, screening contrast safety, and texting your front desk before the caller hangs up.
Setup in under 30 minutes · Cancel anytime · Australian-billed in AUD
Trusted by Australian radiology & diagnostic imaging clinics
Answers in 0.3sRANZCR-aware scriptingHosted in AustraliaBilled in AUD
The arithmetic
An MRI you don't book is a patient your competitor books.
Most Australian clinics lose between $4,000 and $18,000 a month to unanswered calls — voicemail, hold queues, after-hours. TeleMate answers the phone before the second ring.
- of after-hours callers don't leave a voicemail.
- average revenue lost per missed booking call.
- of callers who hit voicemail will not call back.
0%
— BIA/Kelsey, US callers study
$0
— Invoca, 2024 home & service research
0%
— BrightLocal, 2023 phone behaviour survey
The moment a call comes in
Two things can happen when your phone rings after hours.
Same caller, same 7pm, same MRI to book. The only difference is whether anyone — or anything — picks up.
Without TeleMate
7:14pm — the phone rings
No one is at the front desk
The call rolls to voicemail
Caller hangs up — 85% never ring back
They book the scan with a competitor
−$1,200 in lost revenue
With TeleMate
7:14pm — the phone rings
TeleMate answers in 0.3 seconds
Hears, understands, replies
speech → AI → natural voice, ~1s round trip
Screens contrast & MRI metal safety
Captures the booking — modality, referrer, urgency
Texts your front desk before the caller hangs up
Booking captured
See it work
From ring to booked scan in under a minute.
A real inbound call: the caller rings, TeleMate answers, captures the referral, screens for contrast safety, and texts the front desk a one-line summary before hanging up.
Live call
00:00+61 412 884 207
Returning caller · Sarah Mitchell
Caller
Hi, I'm calling to book an MRI for next Tuesday.
TeleMate
Of course — any metal implants or a pacemaker we should know about?
Caller
No, nothing like that.
TeleMate
Perfect. You're booked for Tuesday at 9:40am. I'll text the prep details now.
Answers in 0.3s
Picks up before the second ring, 24 hours a day.
Books scans
Captures modality, referrer, urgency, prep instructions.
Texts the front desk
One-line SMS summary the moment the call ends.
Radiology-trained
Contrast safety, MRI metal screening, RANZCR aware.
The setup
Live in five steps. Under 30 minutes of your time.
No IT integration. No PBX surgery. We hand you a working AI receptionist by lunchtime; you spend the afternoon listening to it answer real calls.
Tell us about your clinic
Modality mix, branches, opening hours, after-hours rules. Twenty minutes with our onboarding team — no IT lift on your side.
Choose your Australian number
Pick a local number we provision in the AU region, or port your existing line. We handle the carrier paperwork.
Tune the voice and the script
Pick from natural AU voices. We pre-load the radiology script — contrast, MRI safety, prep, billing — and you tweak it.
Go live with a single forward
Forward your business line to TeleMate. The AI answers, you keep your dashboard open. Calls log in real time.
Review and refine each Monday
Your morning digest shows every booking, callback request, and transferred call. Refine the script when you spot a gap.
The calculator
What missed calls cost your clinic, in dollars.
60
10250
$
$
Pricing is tailored per clinic — set your own estimate to see payback.
Projected leak
$9,020
in lost revenue every month
Missed calls / month~81
Annual revenue at risk$108,243
Pays for itself after4 calls
Built for radiology
Not a chatbot in scrubs.
We started with a single radiology practice in Sydney, learned their scripts cold, and only then offered the product to other clinics. Every guardrail below is the result of a real call that went wrong somewhere — and we fixed it before yours.
“It catches the contrast question every time. That alone justifies it — the rest is upside.”
Contrast safety screening
Asks about renal function, allergies, and prior reactions before agreeing to a CT-with-contrast booking. Refuses the booking and asks the patient to call back if anything is unclear.
MRI metal screening
Walks every MRI caller through pacemakers, cochlear implants, surgical clips, and retained metal fragments. Flags every uncertain answer to your front desk.
Referrer recognition
Recognises the referring practice when the GP calls. Speaks differently to a clinician than to a patient — terser, clinical, no disclosures.
Prep instructions on tap
Quotes your fasting rules, contrast prep, and arrival times verbatim from your approved knowledge base. No hallucinations, no improvising.
Booking handoff
Posts captured bookings into your dashboard immediately. We integrate with Karisma, RIS-Logic, and most RIS via flat-file export; bespoke RIS integration on request.
Refuses results discussion
Patients asking about their report are warmly redirected to a callback from the radiologist or their referring GP. Emergency talk routes to triple zero.
Questions we get
The honest answers.
Most clinics are answering real calls within 24 hours of signing up. We provision your AU number, load your radiology script, and walk you through a single call-forward setting on your existing line. There is no PBX surgery and no IT lift on your side.
Yes. We use natural Australian voices with proper pacing, warmth, and clear escalation rules. The AI answers honestly when a caller asks whether it's an AI — Australian Privacy Principle 9 compliance — and that single line tested better than pretending.
It takes the caller's name, callback number, and a one-line summary of the question, and immediately texts your front desk plus logs a callback in your dashboard. Nothing falls through the cracks. The AI never makes up a clinical answer.
We integrate with Karisma and RIS-Logic out of the box. For other systems, the AI captures bookings into your TeleMate dashboard and we can export to flat file for nightly RIS import. Custom RIS integration is on the roadmap and available on enterprise plans.
All calls and transcripts are stored in Australia. We comply with the Australian Privacy Act 1988 and Notifiable Data Breaches scheme. We do not train any model on your patient data. You can request a Privacy Impact Assessment for your clinic.
No lock-in. We bill monthly in AUD, GST inclusive, from an Australian ABN, and you can stop with notice as set out in your service agreement.
Pricing is tailored to your clinic's call volume and the branches you run — we quote it on a short setup call rather than forcing you into fixed tiers. Your monthly cost and any usage terms are set out in your service agreement before you go live, so there are no surprises.
Stop losing bookings
Let your phone be answered like it matters.
Australian clinics miss 27% of weekday calls and 41% of weekend calls. The AI sits on the line so your team can stay with the patient in front of them.