AI voice agent for radiology reception

Answer every radiology call with a clinical AI voice agent.

TeleMate AI handles overflow, before-hours, and after-hours calls for diagnostic imaging clinics. It captures booking details, asks the right safety questions, and hands your team a clean summary before the caller hangs up.

See a live callSee how it works
24/7 coverage
Overflow calls
Safety scripts

Trusted by Australian radiology & diagnostic imaging clinics

24/7 call coverageOverflow supportRANZCR-aware scriptingHosted in Australia

The arithmetic

An MRI you don't book is a patient your competitor books.

Most Australian clinics lose between $4,000 and $18,000 a month to unanswered calls — voicemail, hold queues, after-hours. TeleMate answers the phone before the second ring.

After-hours leakage7:14pm

Missed call

Lost booking

Monthly exposure

$18k

0%

of after-hours callers don't leave a voicemail.

— BIA/Kelsey, US callers study

$0

average revenue lost per missed booking call.

— Invoca, 2024 home & service research

0%

of callers who hit voicemail will not call back.

— BrightLocal, 2023 phone behaviour survey

The moment a call comes in

Two things can happen when your phone rings after hours.

Same caller, same 7pm, same MRI to book. The only difference is whether anyone — or anything — picks up.

Reception triage

01

Patient

02

Safety

03

Booking

Without TeleMate

  1. 7:14pm — the phone rings

  2. No one is at the front desk

  3. The call rolls to voicemail

  4. Caller hangs up — 85% never ring back

  5. They book the scan with a competitor

    −$1,200 in lost revenue

With TeleMate

  1. 7:14pm — the phone rings

  2. TeleMate answers in 0.3 seconds

  3. Hears, understands, replies

    speech → AI → natural voice, ~1s round trip

  4. Screens contrast & MRI metal safety

  5. Captures the booking — modality, referrer, urgency

  6. Texts your front desk before the caller hangs up

    Booking captured

How it works

Live in five steps. Under 30 minutes of your time.

No IT integration. No PBX surgery. We hand you a working AI receptionist by lunchtime; you spend the afternoon listening to it answer real calls.

~30 min total, no engineer required

  1. 01Onboarding call

    Tell us about your clinic

    Walk us through your modality mix, branches, opening hours and after-hours rules. It is one twenty-minute call with our onboarding team — and there is no IT lift on your side.

  2. 02Your number

    Choose your Australian number

    Pick a fresh local number we provision in the AU region, or port the line your patients already know. We handle the carrier paperwork end to end.

  3. 03Voice & script

    Tune the voice and the script

    Choose from natural Australian voices, then shape what it says. The radiology script — contrast, MRI safety, prep and billing — comes pre-loaded, so you are tweaking wording, not writing it.

  4. 04Go live

    Go live with a single forward

    Forward your business line to TeleMate and you are live. The AI answers, you keep your dashboard open, and every call logs in real time as it happens.

  5. 05Each Monday

    Review and refine each Monday

    Your weekly digest lays out every booking, callback request and transferred call in one place. Spot a gap, refine a line of the script, and the agent gets a little sharper each week.

Clinic setupReady

Clinic profile

Radiology · 2 branches

Done

Australian number

+61 line provisioned

Done

Voice & script

MRI / CT / Ultrasound

Done

Forwarding

After-hours + overflow

Done

Everything above is configured before your first live call — and it stays editable from your dashboard.

Where TeleMate sits

Built around your front desk, not your RIS.

TeleMate answers the phone, books the scan and screens the safety questions — then drops everything onto your dashboard for your team to confirm. No integration project, no IT department, live in days.

Call pathHosted in Australia
Caller → TeleMate → your team confirms
  1. 01

    A call comes in

    A patient or a referring GP rings — any hour, every line, never a busy tone.

  2. 02

    Your clinic number

    Your existing line, simply forwarded to TeleMate. No PBX surgery, no new hardware.

  3. 03

    TeleMate answers

    Books the scan, screens contrast and MRI-metal safety, and captures the referral — in a calm Australian voice, hosted in Australia.

  4. 04

    Your dashboard

    Every booking, callback and referral lands on your team's worklist in real time.

  5. Your team

    Your RIS

    Your team confirms and keys it in — or takes a flat-file export. No live integration required.

We don’t plug into your RIS or hold your patients’ reports — your team owns the hand-off. That’s exactly why a clinic goes live in days, not months, with no IT project and nothing new to certify.

See it work

From ring to booked scan in under a minute.

A real inbound call: the caller rings, TeleMate answers, captures the referral, screens for contrast safety, and texts the front desk a one-line summary before hanging up.

Live call
00:00

+61 412 884 207

Returning caller · Sarah Mitchell

Caller

Hi, I'm calling to book an MRI for next Tuesday.

TeleMate

Of course — any metal implants or a pacemaker we should know about?

Caller

No, nothing like that.

TeleMate

Perfect. You're booked for Tuesday at 9:40am. I'll text the prep details now.

Booking · MRI · TueTranscribing…

Answers in 0.3s

Picks up before the second ring, 24 hours a day.

Books scans

Captures modality, referrer, urgency, prep instructions.

Texts the front desk

One-line SMS summary the moment the call ends.

Radiology-trained

Contrast safety, MRI metal screening, RANZCR aware.

Built for radiology

Not a chatbot in scrubs.

We started with a single radiology practice in Sydney, learned their scripts cold, and only then offered the product to other clinics. Every guardrail below is the result of a real call that went wrong somewhere — and we fixed it before yours.

Safety protocol

MRI metal

Contrast risk

“It catches the contrast question every time. That alone justifies it — the rest is upside.”
— Practice manager, Sydney radiology clinic (pilot customer)

  • Contrast safety screening

    Asks about renal function, allergies, and prior reactions before agreeing to a CT-with-contrast booking. Refuses the booking and asks the patient to call back if anything is unclear.

  • MRI metal screening

    Walks every MRI caller through pacemakers, cochlear implants, surgical clips, and retained metal fragments. Flags every uncertain answer to your front desk.

  • Referrer recognition

    Recognises the referring practice when the GP calls. Speaks differently to a clinician than to a patient — terser, clinical, no disclosures.

  • Prep instructions on tap

    Quotes your fasting rules, contrast prep, and arrival times verbatim from your approved knowledge base. No hallucinations, no improvising.

  • Booking handoff

    Posts captured bookings into your dashboard immediately. We integrate with Karisma, RIS-Logic, and most RIS via flat-file export; bespoke RIS integration on request.

  • Refuses results discussion

    Patients asking about their report are warmly redirected to a callback from the radiologist or their referring GP. Emergency talk routes to triple zero.

The calculator

What missed calls cost your clinic, in dollars.

Revenue triage

Missed calls become unbooked scans.

Move the sliders below to model your clinic.

60
10250
$
$

Pricing is tailored per clinic — set your own estimate to see payback.

Projected leak

$9,020

in lost revenue every month

Missed calls / month~81
Annual revenue at risk$108,243
Pays for itself after4 calls
Recover this revenue

Questions we get

The honest answers.

Clinic safeguards

Overflow and after-hours only if you want
No results disclosure or medical advice
Your team stays in final control

Most clinics are answering real calls within 24 hours of signing up. We provision your AU number, load your radiology script, and walk you through a single call-forward setting on your existing line. There is no PBX surgery and no IT lift on your side.

Yes. We use natural Australian voices with proper pacing, warmth, and clear escalation rules. The AI answers honestly when a caller asks whether it's an AI — Australian Privacy Principle 9 compliance — and that single line tested better than pretending.

It takes the caller's name, callback number, and a one-line summary of the question, and immediately texts your front desk plus logs a callback in your dashboard. Nothing falls through the cracks. The AI never makes up a clinical answer.

We integrate with Karisma and RIS-Logic out of the box. For other systems, the AI captures bookings into your TeleMate dashboard and we can export to flat file for nightly RIS import. Custom RIS integration is on the roadmap and available on enterprise plans.

All calls and transcripts are stored in Australia. We comply with the Australian Privacy Act 1988 and Notifiable Data Breaches scheme. We do not train any model on your patient data. You can request a Privacy Impact Assessment for your clinic.

No lock-in. We bill monthly in AUD, GST inclusive, from an Australian ABN, and you can stop with notice as set out in your service agreement.

Pricing is tailored to your clinic's call volume and the branches you run — we quote it on a short setup call rather than forcing you into fixed tiers. Your monthly cost and any usage terms are set out in your service agreement before you go live, so there are no surprises.

Stop losing bookings

Let your phone be answered like it matters.

Australian clinics miss 27% of weekday calls and 41% of weekend calls. The AI sits on the line so your team can stay with the patient in front of them.

Book a demoHear a real call

Setup in 30 min · AUD billing · Email invoicing